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To offer you, the user, the best online experience we need to use selected cookies. These ensure we can offer you a more superior and personalised service without compromising your browsing experience. We use Cookies to help us understand our visitors and the content they are viewing thereby enabling us to ensure we tailor our website to meet all your needs.
How cookies work
Cookies are very small files that are placed on your computer. Our site does not store any information that would, on its own, allow us to identify individual users without their permission. Any cookies that may be used by our site are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Cookies are not harmful in any way.
How to remove or disable cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings in your browser. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility. Deleting our cookies or disabling future cookies won’t stop our website from working but it may reduce your user experience.
How we use cookies
As we are an online store, certain cookies are required in order for our shopping basket system to function. These cookies do not store any personal information about you, they only allow us to remember personal settings (such as a login or password) or to remember that you have placed an item or items into the shopping basket.
Google Analytics
We use Google Analytics – a service offered to websites all around the web by Google – to count visitors to our website. Google Analytics can also tell us things such as which pages are looked at the most and how long people stay on those pages, so that we can make sure our website is performing well and giving visitors the information they need.
The best up-to-date source of information about the cookies Google Analytics uses is on Google’s website.
Google have recently released a browser add-on which allows you to block any information from being sent to Google Analytics (opt-out). You can read more about this add-on and install it at the Google Analytics Opt-out Browser Add-on page. Currently the add-on supports Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and Opera web browsers.
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Who we are?
In this privacy policy references to “we”, “us” and “our” are to Moy Mackay Gallery. References to “our Website” or “the Website” are to www.moymackaygallery.com.
What information we collect and how
The information we collect via the Website may include:
Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address and payment of £10 to cover administration expenses to the following address:
Privacy
Moy Mackay Gallery
17 Northgate
Peebles
EH45 8RX
Scotland
United KingdomOther Websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
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Moy Mackay Gallery ("we" and "us") is the operator of https://www.moymackaygallery.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
3. Returns
3.1 Return Due To Change Of Mind
Moy Mackay Gallery is unable to accept returns due to change of mind however, an exchange request may be considered and agreed upon at our discretion as long as a request to return is received by us within 14 days of receipt of item and it is returned to us in original packaging, and in resellable condition.
Return shipping will be paid at the customers expense and they will be required to arrange their own shipping.
Once returns are received and accepted, we will notify you via email.
3.2 Warranty Returns
Moy Mackay will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Moy Mackay to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier. We select couriers based on the best compromise between price, speed and reputation.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order, however this may vary significantly due to framing and packaging requirements for international shipments. Couriers operate on Monday - Friday during standard business hours. Where shipments are received during national holiday, we take steps to ensure shipment delays will be kept to a minimum but thank you for your patience.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Moy Mackay will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Items Out Of Stock
If an item is out of stock, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Where available, upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our team. If the parcel has been delivered without you being present, please contact our team for next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods displayed on the website
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
10. Customer service
For all customer service enquiries, please email us at mail@moymackay.com
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In these Terms and Conditions “we, our, us, Moy Mackay” refers to Moy Mackay Gallery.
Acceptance of Terms
By accessing the content of www.moymackaygallery.com (“the Website”) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at www.moymackaygallery.com/cookies-and-privacy-policy/. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Modification
Moy Mackay Gallery reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Moy Mackay Gallery have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
Limitation of Liability
Moy Mackay Gallery will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Moy Mackay Gallery, its employees or agents.
Copyright
All intellectual property of Moy Mackay Gallery such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Moy Mackay Gallery. By using the Website you agree to respect the intellectual property rights of Moy Mackay Gallery and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
Disclaimers
The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.moymackaygallery.com Website and cannot provide any representation that using the Website will be error free.
Third Parties
The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.
Severance
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Governing Law & Jurisdiction
This Agreement will be governed by the laws of Scotland and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of Scottish courts without reference to rules governing choice of laws.